Shipping policy
SHIPPING POLICY
Last updated: September 7, 2026
Thank you for shopping with Luxe Bigger. This Shipping Policy explains where we ship, estimated delivery times, shipping charges, tracking, split shipments, address changes, delays, and lost packages.
SHIPPING DESTINATIONS
Luxe Bigger currently ships to customers within the United States and U.S. territories.
Available destinations include:
• All 50 U.S. states
• P.O. boxes
• APO/FPO and U.S. military addresses
• American Samoa
• Guam
• Puerto Rico
• U.S. Virgin Islands
INTERNATIONAL SHIPPING
We currently ship eligible products to selected international destinations. Product availability, shipping charges and estimated delivery times vary by destination and are displayed at checkout. International shipping may take approximately 4–29 business days, depending on the destination. Delivery estimates are not guaranteed. Customers are responsible for providing complete and accurate delivery and customs information, including any locally required identification numbers. Customs duties, import taxes and other fees imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.
ORDER PROCESSING
Orders begin processing after payment has been successfully completed.
Because our fulfillment partners process orders quickly, changes or cancellations are not guaranteed after an order is placed. Once an order enters processing or has shipped, it cannot be canceled.
Orders may experience additional processing time during weekends, holidays, promotional periods, high-volume events, severe weather, or circumstances outside our control.
ESTIMATED DELIVERY TIMES
Products may be fulfilled from either a U.S. warehouse or an overseas warehouse.
Estimated standard shipping times are:
• U.S.-warehouse products: approximately 2–5 business days
• Overseas-warehouse products: approximately 5–10 business days
These estimates generally begin after the package has been accepted by the shipping carrier. Business days do not include weekends or federal holidays.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, address issues, transportation interruptions, and other circumstances outside our control may affect delivery.
Expedited and overnight shipping are not currently available.
SHIPPING CHARGES
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
Shipping charges may depend on the destination, package weight, products ordered, and available shipping method.
Any shipping promotion displayed on our website applies only according to the terms and conditions of that promotion.
SPLIT SHIPMENTS
Items in the same order may be stored in different warehouses. As a result, an order may arrive in two or more separate packages.
Separate packages may:
• Arrive on different dates
• Be delivered by different carriers
• Have separate tracking numbers
You will not be charged twice solely because an order is divided into multiple packages.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking information may take 24–72 hours to display activity after the shipping label is created. A shipping-label notification does not necessarily mean that the carrier has already received the package.
Please monitor the tracking information for the most current delivery status.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate delivery address during checkout.
Before submitting your order, verify:
• Recipient name
• Street address and apartment or unit number
• City, state, and ZIP code
• Email address
• Telephone number, when requested
If you notice an address error, contact Luxe Bigger immediately through our Contact Us page. Address changes are not guaranteed after an order enters processing.
Luxe Bigger is not responsible for delays, failed delivery, or packages returned because of an incorrect, incomplete, or undeliverable address provided by the customer. Additional shipping charges may apply if an order must be shipped again.
ORDER CANCELLATIONS
You may request cancellation within 24 hours after placing an order, but cancellation is not guaranteed.
An order cannot be canceled after it enters processing or has shipped. If cancellation is no longer possible, you may request an eligible return after receiving the order according to our Refund Policy.
DELIVERY DELAYS
Luxe Bigger is not responsible for carrier delays or delays caused by circumstances outside our reasonable control, including:
• Severe weather
• Natural disasters
• Holiday shipping volume
• Carrier disruptions
• Customs or transportation delays
• Incorrect or incomplete addresses
• Government restrictions
• Events affecting warehouse or transportation operations
We will make reasonable efforts to assist customers with available tracking and shipment information.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location, mailbox, parcel locker, front desk, household members, and neighbors.
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Allow one additional business day because carriers occasionally mark packages as delivered before completing delivery.
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Contact the shipping carrier using your tracking number.
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Contact Luxe Bigger through our Contact Us page if the package remains missing.
We will review the available shipment information and assist with the next steps. A refund or replacement is not guaranteed when tracking confirms delivery to the address provided during checkout.
LOST OR DAMAGED PACKAGES
If a package appears lost in transit or arrives damaged, contact Luxe Bigger through our Contact Us page as soon as possible.
For damaged packages or products, include:
• Your order number
• A description of the issue
• Clear photographs of the packaging
• Clear photographs of the damaged product
• A photograph of the shipping label
Keep the product and all original packaging while the claim is being reviewed. We may require this information to work with the fulfillment partner or shipping carrier.
CONTACT US
For questions about shipping or an existing order, contact Luxe Bigger through the Contact Us page on our website.
Please include your order number and the email address used during checkout. We aim to respond within 1–2 business days.